What to expect if you have a fire in your home

6/23/2021 (Permalink)

Not an expert on fires.... that's OK, we can help! As anyone who has suffered a water loss and called SERVPRO of Manistee, Ludington, and Cadillac can tell you, SERVPROS' response can be amazing. The phone is answered 24/7 by a trained operator, managers return your call within one hour, and a crew is onsite within 4 hours. But what about fire losses? The first part of the experience is the same and if needed a crew can be on site boarding up and protecting your home within hours. But fires are different. Often the fire department and maybe a fire Marshall must clear and release the scene before anyone is allow inside the home. Sometimes a C&O (Cause and Origin) representative from the insurance company gets involved. It is not unusual for the home to not have power or water. Unlike water losses, your insurance adjuster or C&O expert may want to see the scene before it is disturbed and cleaning started. Usually the insurance company will want at least a preliminary estimate before work starts.  If there is structural damage, local building inspectors may get involved to check for code upgrades. Getting the utilities turned on can be a challenge. If subcontractors are needed it may be necessary to wait for their estimates. After hiring SERVPRO,  none of these possible events are your problem. The highly trained managers and crews at SERVPRO of Manistee, Ludington, and Cadillac have seen and handled these issues countless times. You can trust them to help you make it "Like it never even happened" . If you have had a loss, give us a call at 231-723-4872 to have a manager from either our shop at Manistee, Ludington, or Cadillac meet you at your home to start the process.